“On Saturday, 28th February, around 11am, we had the greatest of pleasure visiting the Scottish Football Museum for the first time. It was absolutely fantastic, very informative, well presented, and cannot wait to make a return visit. However, we could not fail to be impressed by your very attentive, efficient and friendly staff.
From the young chap on Reception to the other two members of staff, whom, unfortunately, we did not get their names, they could not have been more pleasant. We were approached by one of them in particular and asked what our interests/background were and he informed us that he and his colleague would be available at any time if we required further information on the way round. He asked if my partner, Robert, had played football, which he had, and as we were nearing the end of the tour his colleague, beckoned Robert to come over to the library area, to look at a ledger entry where his name was handwritten in a registration document for a junior Club in the seventies. He was more than delighted and amazed by this kind gesture and for the staff to go out of their way to make our visit even more pleasurable is astounding.
To have these chaps go above and beyond the call of duty is so refreshing and I have to say we arrived as visitors but felt we parted as good friends. We did not do the full tour of Hampden as Robert’s mobility is not great but after Robert asked one of them if we would see the park, the very kind and knowledgeable staff member offered to take us out to the park for five minutes just to get the sensation of Hampden which, to my great surprise, filled me with a very powerful emotion, which even surprised myself! (Now cannot wait to go to a Scotland Game at Hampden)!
I have to say that in this day and age customer care does not always shine through but I have to say it was exemplary and sincerely hope that those responsible for the management of the Museum are all aware of what a great job is being done on their behalf by their outstanding team.
Thank you one & all for such a great experience which will never be forgotten.”
Ailsa & Robert